What are your payment options?

We accept MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs or cash, but we do accept money orders. To pay with a money order, print out your "Check Out" page and mail it to us with a money order covering the exact cost of your purchase, and your order will be shipped out after the money order is processed.

For International Customers: We do not accept wire transfers or bank drafts for international orders. International transactions between CoffeeAM or any of its affiliates and an individual or commercial enterprise in any country that is not listed as an approved shipping destination under "ship to country" on our checkout page must pay with a "Certified Bank Issued Check." Once funds have been secured from issuing bank the transaction will be processed. See International Shipping for more details.

 

How do I order a gift for a friend?

At checkout, enter your friends name and shipping information in the "ship to" portion of the form; this way, your friends name will appear on the customized product label. You can also add a note in the comments field so that they can receive a personalized gift message from you when they receive the package. The message can be up to 210 characters and it will appear on the invoice.

How can I track my order?

We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact us on our customer service line.

 

How long will it take to get my order?


Depending on your shipping address, it can take anywhere from 1 to 7 business days before you get your order. We normally use FedEx or the United States Postal Service (USPS) for delivery.

Order Cancellation.


Changed your mind about your order?
You may cancel your order within the first hour of placing it. Simply look up your order and click the CANCEL ORDER link. Or go to your My Account page to cancel. Only the entire order can be cancelled.

If you wish to cancel your order after the first hour, you will need to contact customer service to see if they can cancel it for you.

No Minimum Order
OKS SUPPY LLC does not require a minimum dollar amount for orders. The minimum quantity required may vary between products. Promotions and sale items may require minimum dollar amounts or purchase quantities.

Tax Information
Items sold by OKS SUPPY LLC will be charged sales tax when required. The tax rate applied will generally be the combined state and local rate for the shipping address. The tax rate will likely vary for different shipping addresses. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges and an allocation of order-level shipping and handling charges and order-level discounts.