Shipping policy
We strive to meet your needs by shipping as quickly as possible, usually within 24 hours. We currently only ship to the Continental United States. Excluding Alaska, Hawaii, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Standard Shipping is Free USD for all orders. Some items have 2-4 days domestic shipping at US locations only.
We ship all orders the same day or the next business day. Once an order is shipped, we will send you an email with your tracking number. Please make sure you enter the correct shipping address at checkout. We will not make any changes to the shipping address once you place the order. If any shipment is returned due to an error in the shipping address provided to us, or because the recipient did not pick up the package, we will deduct the shipping cost from the purchase price before issuing a refund.
Unfortunately, at the moment, we do not ship to Canada.
WHEN WILL I RECEIVE MY ORDER?
We want to make sure that you get your order as soon as possible! Please allow 1-2 business day(s) for order processing. After that, we will ship the order to you, which you should take 2-4 business day(s). Please note that this is an estimate and the times may change due to high volumes of orders and depending on the distance of your shipping address from our closest warehouse.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process - you have our sincere apologies! The postal service is beyond our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, where possible. Please see our refund and return policy for when these might be applicable to your case.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Prices listed on our website are taxed in US dollars in the state of Florida, which means you may be required to pay duties and taxes upon receipt of your order in other states. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. The payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CANCEL MY ORDER?
You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
Still have questions? Please send us an e-mail: info@oks-supply.com